Mr. Suradej Valeeidigul, Secretary General, Social Security Office Ministry of Labour Discusses the work of the Social Security Administration to help insurers address the complaints of employers, employees, and insurers that the reporting of complaint complaints from complaint management systems. From January to March 2018, there were 1,392 employers, employees, insured persons and related persons in the social security system, claiming through the 1506 hotline, the Social Security Office website. www.sso.go.th, Website of the Prime Minister’s Office, Web Chat, e-mail and self-directed. Separation is the issue that the employee claims the most. 1. Complaints for the establishment of 679 cases. 2. Complaints for medical institutions, 236 cases. 3. Complaints for the services of 179 officials. 4. Complaints for the benefits of the social security fund 116. 5. Complaints system of the Social Security Office. However, the majority of complaints were about 48.78% (679 cases). Deduction of money, but do not send / fail to complete 231 cases, employers do not register 247 cases, the employer did not notify the employee removed from the job 62, for the complaint is considered a problem of the insurer at the Social Security Administration and resolved to solve. The result of the action to help resolve the complaint to the insured between January – March 2018 past the Bureau.
The Social Security problem can be cleared up to 1355’s 97.34 percent. Social Security Office Secretary said at the end, currently, the Social Security Administration placed the operating system. The officer is responsible for the claimant’s immediate right within 7 days, but if it is a complex issue, respond within 25 days, all issues must be resolved urgently. In order for the insurer to receive the maximum benefits, If the employee / insurer has a complaint or information about the establishment. If you have any questions, please contact us. Bangkok Social Security Office, 12 locations / province / branch By filing a complaint manually. 1506 Social Security Hotline 24 hours. www.sso.go.th or at the Office of the Prime Minister. Government Information Service www.1111.go.th
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